Important Note: Please make a habit of reviewing this page from time to time to stay abreast of acceptable as well as inappropriate uses of your ePaiges Design Group Web Services. ePaiges is not required to send notifications when this page is updated.

Web Site Maintenance Policy:

 All website maintenance requests, problem resolution requests and/or questions regarding your website MUST be submitted via the Website Maintenance Trakker online submission form.  - File attachments need to be in a .doc, .xls, .pdf or .html format
- Pictures/images must be pre-sized in .jpg, .png or .gif format ONLY
PLEASE NOTE: If requests are not sent via the Trakker, it will be returned to the original requestor to submit via the Trakker online submission form. If problem resolution requests and/or questions regarding your website are not submitted via the Trakker, we can not guarantee it will be addressed timely.
 ePaiges Design Group will make every effort to complete maintenance updates within 3 business days of receiving maintenance request, excluding weekends and holidays. For any requests received after 6 pm, the following day will be considered as the first business day.Maintenance Requests will be completed in the order received, unless we are contacted directly at 916-539-2190  referencing the Trakker number assigned to your request. Any such requests will be handled as a priority request.
For urgent or priority requests: Please submit a Maintenance Trakker request, then contact our office at 916-539-2190 with the Trakker number assigned to your request and we will complete your request immediately.
  ePaiges Design Group does not manage post-dated (hold, to be completed in the future) requests.  Any post-dated requests of more than 3 business days from the submitted date will be closed with a note added to resubmit at a later date.

    - Example of post-dated ticket: Ticket submitted June 28th to be completed on July 27th.  "Maintenance" is content management. It does not include a redesign of page layout. ePaiges Design Group reserves the right to distinguish between updates, re-designs and new-designs.  ePaiges Design Group does not share website access for maintenance responsibilities with clients or other vendors. For each update request, there is a two-minute minimum charge. (For hourly maintenance subscribers) It is the client's responsibility to review updates and notify us of any necessary changes that need to be made. ePaiges Design Group will not charge for errors caused by us.  However, if a change needs to be made due to client error, the regular hourly update fees will apply.  ePaiges Design Group will maintain a 7-day nightly backup of your web site.  Larger time-frames are also available.  If your web site uses a third-party component (web site trackers, weather info-feeds, etc.) ePaiges Design Group takes no responsibility for loss of information due to actions of these sites. Any maintenance to your site resulting from any third party component will be billed at the normal hourly rate.  
If you believe you have received a fraudulent ePaiges email, report it to us. Forward the email, including the header information, or the site's URL to abuse@epaiges.com. We investigate every report sent to us. Please note that the confirmation email you receive may not address you by name.  
Acceptable Use Policy:
Reports of activity in violation of this policy may be sent via e-mail to abuse@epaiges.com
When you open your ePaiges Design Group account, you join two communities. First is the community formed by our network and our customers; the second community is the one made up of all Hosting and users connected to each other to form the Internet. Becoming a member of these communities gives you certain rights and privileges, but also imposes certain duties and responsibilities. ePaiges Design Group has established an Acceptable Use Policy in order to make these duties and responsibilities more clear. This document is intended to provide a general understanding of ePaiges Design Group's Acceptable Use Policy. The following factors guide the establishment and enforcement of ePaiges Design Group's usage policies:
Ensure reliable service to our customers Ensure security and privacy of our systems and network, as well as the hosting and systems of others Comply with existing laws Maintain our reputation as a responsible service provider - Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services Preserve the value of Internet resources as a conduit for free expression and exchange of information Preserve the privacy and security of individual usersePaiges Design Group intends to provide its customers access to everything the Internet has to offer. While ePaiges Design Group is firmly committed to the principles of free speech, certain activities are damaging to the resources of both ePaiges Design Group and the Internet and cannot be permitted under the guise of free speech. The resources of ePaiges Design Group and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community.
If a ePaiges Design Group account is used to violate the Acceptable Use Policy, we reserve the right to terminate or suspend your service without notice and you agree to indemnify ePaiges Design Group and its affiliates against any claims threatened or brought by third parties as a result of your violation of this Acceptable Use Policy and/or the content of your website. We prefer to advise customers of inappropriate behavior and any necessary corrective action. However, violations of the Acceptable Use Policy will result in immediate termination or suspension of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.
If you have any questions regarding this policy, please contact us at support@epaiges.com

General Information
ePaiges Design Group customers are prohibited from transmitting on or through any of ePaiges Design Group's services, any material that is, in ePaiges Design Group's sole discretion, unlawful, obscene, threatening, abusive, defamatory, libelous, or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, federal or international law.
In general, you may NOT use your ePaiges Design Group account:
In a manner which violates any law, regulation, treaty or tariff;
In a manner which violates the rules, regulations and policies of any network, server, web site, database or service provider that you access through your ePaiges Design Group account;
In a manner which is defamatory, fraudulent, indecent, offensive or deceptive;
To threaten, harass, abuse or intimidate others;
To damage the name or reputation of ePaiges Design Group , its' parent, affiliates and subsidiaries;
To break security on any computer network, or to access an account which does not belong to you; or
In a manner which interferes with other customers' use and enjoyment of the services provided by ePaiges Design Group.
ePaiges Design Group's services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United States or state regulation or law, or by the common law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. ePaiges Design Group reserves the right to remove such illegal material from its servers or to immediately terminate your services without notice.
The customer is responsible for keeping billing data with ePaiges Design Group up-to-date and accurate. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.
ePaiges Design Group reserves sole discretion to determine whether any use of the service is a violation of this policy. Guidelines for using your account follow. This information is only a guideline, and is not intended to be all-inclusive.

Electronic Mail
Certain ePaiges Design Group accounts give you the ability to send and receive electronic mail. ePaiges Design Group maintains a ZERO tolerance policy in regards to SPAM. We do not tolerate spam mailings and any account that is used to send such will be terminated without notice. Any account terminated for spam is subject to a $50 administration fee. In addition any losses incurred by ePaiges because of such will be the direct responsibility of the account holder.
You may not use your account to send unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it.
You may not use your account to collect responses from unsolicited bulk or commercial e-mail sent from accounts with other providers. Forging, altering or removing electronic mail headers is prohibited. You may not send numerous copies of the same or substantially similar message, nor may you send very large messages or files to a recipient, with the intent to disrupt a server or account ("mail bombing"). You may not use electronic mail to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages. You may not forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings.
ePaiges Design Group accounts may not be used to collect replies to messages sent from another Internet service provider if those messages violate this Acceptable Use Policy or the acceptable use policy of the other service provider.
If you use the services of another provider to promote a web site hosted by or through ePaiges Design Group, then the provisions of this Acceptable Use Policy shall apply to the methods used to promote such site.

Web Sites
ePaiges Design Group provides storage space and access for web sites through its Web services. ePaiges Design Group will not routinely monitor the contents of your web sites. You may only host one domain per virtual account; resellers are allowed to host unlimited domains.
You are solely responsible for any information contained on your web site. However, if complaints are received regarding language, content or graphics contained on your web site, ePaiges Design Group may, at its sole discretion, remove the web site hosted on ePaiges Design Group servers and terminate your Web service. You agree to promptly reimburse ePaiges Design Group for any reasonable expenses it incurs (including attorney's fees) in defending itself form third party claims relating to any of the content (whether created by you, your customers or your users) contained on your website.
You may not use your web site to publish material which ePaiges Design Group determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings.

Unlawful content is that which violates any law, statute, treaty, regulation, or lawful order. This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example).
Indecent content is that which depicts sexual or excretory activities in a patently offensive matter as measured by contemporary community standards. Objectionable content is otherwise legal content with which ePaiges Design Group concludes, in its sole discretion, it does not want to be associated in order to protect its reputation and brand image, or to protect its employees, shareholders and affiliates.
You may not conduct hostee or offer free web hosting to people based on your sub-domains.
ePaiges Design Group is not responsible for any unlawful acts that occur based on information gathered from or displayed on your website.
Examples of prohibited web site content:
Material which encourages the commission of a crime; or which tends to incite violence; or which tends to degrade any person or group based on sex, nationality, religion, color, age, marital status, sexual orientation, disability or political affiliation.

Security
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest, visitor or employee. Therefore, you must take steps to ensure that others do not gain access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.
A denial-of-service attack (DoS attack) or distributed denial-of-service attack (DDoS attack), Smurf and other service attacks started against your web site will effect the entire population of the ePaiges Network, therefore your site will be subject to immediate termination of your account.
You must adopt adequate security measures to prevent or minimize unauthorized use of your account.
You may not attempt to circumvent user authentication or security of any host, network or account ("cracking"). This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other Hosting. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
You may not host within your account files used to hack, crack, decode or generate keys.
You may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to, "flooding" of Hosting, deliberate attempts to overload a service, and attempts to "crash" a host.
Users who violate systems or network security may incur criminal or civil liability. ePaiges Design Group will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Management
You are responsible for ensuring that the services obtained from ePaiges Design Group are used in an appropriate manner by your customers and users. Therefore, you must take steps to manage the use of the services obtained from ePaiges Design Group in such a way that network abuse is minimized. You must also make information publicly available about how to contact you, and you must respond in a timely manner to complaints concerning misuse of the services obtained from ePaiges Design Group . Failure to responsibly manage the use of the services obtained from ePaiges Design Group may be cause for termination of services to you.
You must designate one or more individuals ("Contacts") to be responsible for every host, IP network or subnet connected to the Internet through the use of the services. You must provide Contact names, phone numbers, and postal and e-mail addresses ("Contact Information") to any and all appropriate Domain Name Registrars prior to the initial network connection of your service. You must keep Contact Information updated and accurate at all times. Changes in the Contact Information must be sent to the appropriate Domain Name Registrars in a timely manner. Contacts must have the authority, access and tools necessary to configure, operate and control access to your systems.
For important timesharing hosts, primary domain name servers and mail relays or gateways, Contacts must be accessible to ePaiges Design Group via telephone 24 hours a day, 7 days a week. Every customer who allows third party access to the services provided by ePaiges Design Group , whether such third parties are employees, users or customers, must maintain a postmaster address for the receipt of complaints by e-mail. Messages delivered to the postmaster address must be reviewed and handled in a timely manner.

Network Performance
ePaiges Design Group accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination or suspension of your account without notice.
You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of ePaiges Design Group systems or Hosting. ePaiges Design Group reserves the right to terminate or limit such activities.
Denial of Services, DDoS, Smurf and other service attacks started against your web site will effect the entire population of the ePaiges Network, therefore your site will be subject to immediate termination of your account.
 
Internet Relay Chat
You may not use IRC scripts or programs that interfere with or deny service to other users on any other server, host, network or channel

IRC BOTS ARE PROHIBITED
You may not engage in activities which harass other users. This includes, but is not limited to, "flooding" (rapidly entering text with the intent to disrupt service), "flashing" (disrupting terminal emulation), "takeovers" (improper seizing and abuse of operator privileges), attempting to send private messages to those who do not wish to receive them, attempting to return to a channel after being banned from it, and other disruptive behaviors.
You may not attempt to impersonate other users. The use of nicknames does not constitute impersonation. You may run "clones" (multiple simultaneous IRC connections) and "robots" only as permitted by the host IRC server.
Illegal Activity
Any activity on our network that is a violation of any state or federal law is a violation of this policy and will result in immediate termination of service.
Prohibited activities include, but are not limited to:
Transmitting obscene materials or child pornography
Intentionally spreading or threatening to spread computer viruses
Gaining or attempting to gain unauthorized access to any network, including ePaiges Design Group's private network infrastructure
Accessing or attempting to access information not intended for you
Transmitting pirated software
Conducting or participating in illegal gambling
Soliciting for pyramid and other illegal schemes
ePaiges Design Group does not permit any site that contains: (i) images (including on banner ads) of nude models that appear to be under the age of 18 (in ePaiges Design Group's sole judgment), (ii) sexually explicit images (including on banner ads) of models that appear to be under the age of 18 (in ePaiges Design Group's sole judgment); or (iii) sites containing language promoting child pornography together with any sexually explicit or nude images. As required by federal law in the United States, ePaiges Design Group will report all offenders of this policy to the appropriate federal agency.
Last Updated: June 28, 2009