Policies

Important Note: Please make a habit of reviewing this page from time to time to stay abreast of acceptable as well as inappropriate uses of your ePaiges Design Group Web Services. ePaiges is not required to send notifications when this page is updated.


Web Site Maintenance Policy:

  All website maintenance requests, problem resolution requests and/or questions regarding your website MUST be submitted via the Website Maintenance Trakker online submission form. 

  

   - File attachments need to be in a .doc, .xls, .pdf, .html or .zip format
   - Pictures/images need to be in .jpg, .png or .gif forma
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PLEASE NOTE: If requests are not sent via the Trakker, it will be returned to the original requestor to submit via the Trakker online submission form.  If problem resolution requests and/or questions regarding your website are not submitted via the Trakker, we can not guarantee it will be addressed timely.

  ePaiges Design Group typically completes maintenance requests within one business day. However, it can take up to 5 business days during heavy volumn periods. For any requests received after 6 pm, the following day will be considered as the first business day.

  

Maintenance Requests will be completed in the order received, unless we are contacted directly at (916) 539-2190 referencing the Trakker ticket number assigned to your request.  Any such requests will be handled as a priority request.

 

For urgent or priority requests: Please submit a Maintenance Trakker request, then contact our office at (916) 539-2190 with the Trakker number assigned to your request and we will complete your request soon thereafter.

 
ePaiges Design group does not mange post-dated (hold, to be completed in the future) requests.  Any post-dated requests of more than 3 business days from the submitted date will be closed with a note added to resubmit at a later date.

Example of post-dated ticket: Ticket
submitted June 28th to be completed on July 27th.
 
"Maintenance" is content management. It does not include a redesign of page layout.
  ePaiges Design Group reserves the right to distinguish between updates, re-designs and new-designs.
  ePaiges Design Group does not share website access for maintenance responsibilities with clients or other vendors.
  For each update request, there is a two-minute minimum charge. (For hourly maintenance subscribers)
  It is the client's responsibility to review updates and notify us of any necessary changes that need to be made. ePaiges Design Group will not charge for errors caused by us.  However, if a change needs to be made due to client error, the regular hourly update fees will apply.
 
ePaiges Design Group will maintain a 7-day nightly backup of your web site.  Larger time-frames are also available.
  If your web site uses a third-party component (web site trackers, weather info-feeds, etc.) ePaiges Design Group takes no responsibility for loss of information due to actions of these sites. Any maintenance to your site resulting from any third party component will be billed at the normal hourly rate.


 info@epaiges.com




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