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Important Note:
Please make a habit of reviewing this page from time to
time to stay abreast of acceptable as well as inappropriate uses of your ePaiges Design Group
Web Services. ePaiges is not required to send notifications when
this page is updated. |
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Web Site
Maintenance Policy: |
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All
website maintenance requests, problem resolution requests and/or
questions regarding your website MUST
be submitted via the Website Maintenance Trakker online submission form.
- File attachments need to be
in a .doc, .xls, .pdf, .html or .zip format
- Pictures/images need to be in .jpg, .png or .gif format
PLEASE NOTE: If requests are not sent via the Trakker, it will be
returned to the original requestor to submit via the Trakker online
submission form. If problem resolution requests and/or questions
regarding your website are not submitted via the Trakker, we can not
guarantee
it will be addressed timely. |
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ePaiges Design Group typically completes maintenance requests within one business day. However, it can take up to 5 business days during heavy volumn periods.
For
any requests received after 6 pm, the following day will be considered
as the first business day.
Maintenance Requests will be completed in the order received,
unless we are contacted directly at (916) 926-3893 referencing the Trakker
ticket number
assigned to your request. Any such requests will be handled as a
priority request.
For urgent or priority
requests: Please submit a
Maintenance Trakker request, then contact our office at
(916) 926-3893
with the Trakker number assigned to your request and we will complete
your request soon thereafter. |
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ePaiges Design group does not mange
post-dated (hold, to be completed in the future) requests. Any
post-dated requests of more than 3 business days from the submitted date
will be closed with a note added to resubmit at a later date.
Example of
post-dated ticket: Ticket
submitted June 28th to be completed on July 27th. |
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"Maintenance" is
content management. It does not include a redesign of page layout. |
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ePaiges Design Group reserves the right to distinguish between updates,
re-designs and new-designs.
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ePaiges Design Group
does not share website access for
maintenance responsibilities with clients or other vendors. |
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For
each update request, there is a
two-minute minimum charge.
(For hourly maintenance subscribers) |
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It is the client's responsibility to review updates and notify us of any
necessary changes that need to be made. ePaiges Design Group will not
charge for errors caused by us. However, if a change needs to be made due
to client error, the regular hourly update fees will
apply. |
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ePaiges Design
Group will maintain a 7-day nightly backup of your web site. Larger
time-frames are also available. |
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If your web site
uses a third-party component (web site trackers, weather info-feeds, etc.)
ePaiges Design Group takes no responsibility for loss of information due to actions of
these sites. Any maintenance to your site resulting from any third party
component will be billed at the normal hourly rate. |
